Contact Us
Thank you for visiting Novalqen. Our customer support team is available to assist with questions about products, compatibility, orders, shipping, delivery, returns, refunds, payments, and general website inquiries.
Company & Customer Support
Company Name: Chongqing Jierui Xunchuang Technology Co., Ltd.
Business Address:
No. 11, Building 1, No. 2 Xianghe Road, Wujia Town, Rongchang District, Chongqing, China
Customer Support Email:
service@novalqen.com
Phone:
+86 13322987298
Business Hours:
Monday to Friday, 9:00 AM - 6:00 PM CST
Response Time:
We typically respond to customer inquiries within 1–3 business days.
Before You Contact Us
To help us assist you efficiently, please provide relevant details about your inquiry.
For questions about an existing order, please include:
- Your order number
- The email address used when placing the order
- A brief description of your question or issue
If your inquiry concerns a damaged, incorrect, or missing item, please include clear photos of the product and packaging when appropriate. This can help our team review the issue more efficiently.
Product & Compatibility Questions
If you have a question about a Novalqen product, please include the product name or a link to the relevant product page.
For products such as stands, charging accessories, organizers, or other desktop accessories, please review the compatibility and specification information currently provided on the applicable product page before purchasing.
If a particular dimension, device compatibility, power requirement, port type, output specification, or other technical detail is not confirmed on the product page, please contact us before purchasing rather than relying on assumptions.
Order Changes & Cancellations
If you need to request a change or cancellation, please contact us as soon as possible after placing your order.
Requests submitted within the applicable cancellation period will be reviewed according to our current Order Changes & Cancellations Policy. Changes or cancellations cannot be guaranteed once an order has entered fulfillment or has been transferred to a carrier.
Keep Your Payment Information Private
For your security, please do not send full payment card numbers, card security codes (CVV/CVC), account passwords, verification codes, or other sensitive payment credentials by email.
Novalqen customer support will not ask you to provide your complete payment card information or account password by email.
How We Can Help
Our customer support team can assist with questions regarding:
- Products and product information
- Compatibility and specifications
- Orders and order status
- Order change or cancellation requests
- Shipping and delivery
- Returns and refunds
- Payments and checkout
- General website inquiries
For assistance, please contact us at:
service@novalqen.com
Business Hours: Monday to Friday, 9:00 AM - 6:00 PM CST
Response Time: 1–3 business days
Novalqen
Operated by Chongqing Jierui Xunchuang Technology Co., Ltd.