Shipping & Delivery Policy

Order processing

Orders are normally prepared within 1–5 business days. Processing may take longer during high-volume periods, holidays, address verification or circumstances outside reasonable control.

Shipping rates

For the United States and Canada, and for other supported delivery destinations, Fast shipping costs USD $5.99 on orders from $0.00 through $44.99. Free shipping applies to orders of USD $45.00 or more. The checkout rate is authoritative for the destination and cart value.

Delivery estimates

Transit times depend on destination, carrier, customs and local delivery conditions. Any estimate shown at checkout or in tracking is not a guaranteed delivery date. Weather, public holidays, customs reviews and carrier disruptions may cause delay.

Tracking and delivery

Tracking is provided when available. Customers are responsible for providing a complete deliverable address and monitoring carrier updates. Contact us if tracking shows an unusual delay or delivery cannot be located.

Customs and import charges

International orders may be subject to duties, taxes or brokerage charges imposed by the destination. Unless checkout states that such charges are included, the recipient is responsible for them.

Lost or damaged parcels

Report a missing or visibly damaged parcel promptly. We may ask for photographs, carrier documentation or confirmation of the delivery address before approving a replacement or refund.

Contact details

Chongqing Jierui Xunchuang Technology Co., Ltd.
No. 11, Building 1, No. 2 Xianghe Road, Wujia Town, Rongchang District, Chongqing, China
Email: service@novalqen.com
Telephone: +86 13322987298
Website: https://novalqen.com